Shipping Policy | 7:Sylevn By Avril Limited

Shipping Policy – 7Sylevn by Avril

Last Updated: 11th November, 2025

Thank you for shopping with 7Sylevn by Avril. This Shipping Policy explains how we process, ship, and deliver orders made through our website. By placing an order, you agree to the details outlined below.

1. Order Processing

All orders are processed within 1–2 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
High-order volumes or limited-stock items may require extra processing time. If this occurs, you will be notified via email.

2. Shipping Locations

Domestic Shipping (Within Nigeria)

We ship nationwide through trusted courier partners.

International Shipping

We offer global shipping to most countries. Delivery availability will be displayed at checkout.

3. Shipping Durations

Delivery times vary depending on your location:

Within Nigeria

Standard Delivery: 2–5 business days
Express Delivery: 1–2 business days (where available)

International

Standard International Shipping: 7–15 business days
Customs, security checks, or delays from foreign courier services may extend delivery time.

Note: Shipping times are estimates and not guaranteed. Once your order is in transit, delays caused by courier services, customs, weather, or unforeseen circumstances are beyond our control.

4. Shipping Fees

Shipping charges are calculated at checkout based on your location, order weight, and shipping method.
Additional import duties, VAT, or customs fees may apply for international orders and are the responsibility of the customer.

5. Order Tracking

When your order is shipped, you will receive an email containing your tracking number.
Tracking may take 24–48 hours to update after dispatch.
You can track your parcel through the courier’s website or via your account on our website.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details.
If a parcel is returned due to an incorrect address, additional shipping charges may apply for reshipping.
7Sylevn by Avril is not responsible for delays or lost packages caused by incorrect address details.

7. Lost, Delayed, or Stolen Packages

Once an order has been handed over to the courier, it is considered delivered into the care of the logistics provider.
We are not liable for:
- Courier delays
- Lost or stolen packages
- Delivery errors due to incorrect information

However, we will assist you in filing a claim or locating the package where possible.

8. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

Contact us within 48 hours of delivery.
Provide clear photo/video evidence of the issue.
We will arrange a replacement or appropriate resolution in line with our Return & Refund Policy.

9. Customs & Duties (International Orders)

Some countries may charge customs duties, import taxes, or handling fees.
These charges are separate from shipping fees and must be paid by the customer.
Refusal to pay customs fees may result in the package being returned or destroyed by customs.