Refund and Returns Policy | 7:Sylevn By Avril

Refund & Return Policy – 7Sylevn by Avril

Last Updated: 10th November, 2025

At 7Sylevn by Avril, your satisfaction is important to us. We ensure all products are inspected and packaged with care before shipping. Due to the nature of skincare, supplements, and personal-use beauty products, we have specific return guidelines to maintain product safety and hygiene.

1. No Returns on Opened or Used Products

For health and safety reasons, we do not accept returns or provide refunds for items that have been opened, used, or unsealed.

This includes any product that has been:

Opened or packaging seal broken
Used or tested
Damaged due to personal handling

2. Eligible Returns (Damaged, Wrong or Defective Items)

You may request a return or exchange only if:

You received the wrong item
The product arrived damaged
The product is defective

To qualify:

You must contact us within 48 hours of delivery
You must provide clear photo/video proof of the issue

Once verified, we will:

Offer a replacement, or
Issue a store credit, or
Provide a refund (if applicable)

3. Non-Returnable Items

We cannot accept returns for:

Items purchased during flash sales, promo sales or clearance
Free gifts or promotional items
Products damaged due to misuse or storage neglect

4. Refund Processing Time

If your refund is approved:

Refunds are processed within 3–7 business days
The refund will be issued via the same payment method used during purchase
Bank/Payment provider delays may apply

5. Order Cancellation

Orders can only be canceled before shipping.
Once dispatched, cancellation is no longer possible.

6. Return Shipping Costs

If the issue is from our end (wrong/damaged/defective), we cover the return shipping cost.
If returned for any other reason, shipping costs are the customer’s responsibility.