Delivery Information – 7Sylevn by Avril
Last Updated: 11th November, 2025
At 7Sylevn by Avril, we aim to ensure that your order reaches you safely and on time. Please read the delivery guidelines below for a clear understanding of how we process and ship your items.
1. Order Processing Time
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Orders are processed once payment is confirmed.
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Processing usually takes 1–2 business days, depending on product availability.
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Orders placed on weekends or public holidays are processed on the next business day.
2. Delivery Timeframes
Delivery duration varies depending on your location:
Within Nigeria
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Standard Delivery: 2–5 business days
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Express Delivery (where available): 1–2 business days
International Delivery
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Standard International Shipping: 7–15 business days
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Delivery times may vary due to customs checks and international courier processes.
Note: Delivery timelines are estimates. Once your order leaves our facility, courier delays, customs inspections, or unforeseen circumstances may affect final delivery time.
3. Shipping Fees
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Shipping and handling charges are displayed during checkout.
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Fees depend on your delivery address, order weight, and chosen shipping method.
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Additional taxes, customs duties, or import fees may apply for international orders.
4. Order Tracking
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Once your order is dispatched, you will receive an email with tracking information.
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You can monitor your delivery status directly through the courier’s website or via your account on our website.
5. Delivery Issues & Delays
While we work with reliable courier partners, delays may occur due to:
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Logistics or courier disruptions
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Customs clearance
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Weather or natural events
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Incorrect delivery information provided
7Sylevn by Avril is not responsible for such delays once the order has been handed over to the courier.
6. Failed Delivery Attempts
If a courier attempts delivery and is unable to reach you:
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They may retry, or
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The package may be held at a pick-up location, or
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Returned to us if unclaimed
If returned to us due to non-collection or incorrect address, additional shipping fees may apply for reshipment.
7. Damaged, Missing, or Wrong Items
If your package arrives damaged or contains the wrong item:
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Notify us within 48 hours of delivery.
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Provide clear photo/video proof for assessment.
We will arrange a replacement or resolution in line with our Refund & Return Policy.
8. International Customs & Duties
For international customers:
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You are responsible for any customs duties, VAT, import taxes, or processing fees charged by your country.
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These charges are not included in our product or shipping prices.
9. Contact Us
For questions or assistance related to shipping and delivery, please reach out:
Email: support@7sylevnbyavril.com
Website: www.7sylevnbyavril.com
