Delivery Information | 7:Sylevn By Avril Limited

Delivery Information – 7Sylevn by Avril

Last Updated: 11th November, 2025

At 7Sylevn by Avril, we aim to ensure that your order reaches you safely and on time. Please read the delivery guidelines below for a clear understanding of how we process and ship your items.

1. Order Processing Time

Orders are processed once payment is confirmed.
Processing usually takes 1–2 business days, depending on product availability.
Orders placed on weekends or public holidays are processed on the next business day.

2. Delivery Timeframes

Delivery duration varies depending on your location:

Within Nigeria

Standard Delivery: 2–5 business days
Express Delivery (where available): 1–2 business days

International Delivery

Standard International Shipping: 7–15 business days
Delivery times may vary due to customs checks and international courier processes.

Note: Delivery timelines are estimates. Once your order leaves our facility, courier delays, customs inspections, or unforeseen circumstances may affect final delivery time.

3. Shipping Fees

Shipping and handling charges are displayed during checkout.
Fees depend on your delivery address, order weight, and chosen shipping method.
Additional taxes, customs duties, or import fees may apply for international orders.

4. Order Tracking

Once your order is dispatched, you will receive an email with tracking information.
You can monitor your delivery status directly through the courier’s website or via your account on our website.

5. Delivery Issues & Delays

While we work with reliable courier partners, delays may occur due to:

Logistics or courier disruptions
Customs clearance
Weather or natural events
Incorrect delivery information provided

7Sylevn by Avril is not responsible for such delays once the order has been handed over to the courier.

6. Failed Delivery Attempts

If a courier attempts delivery and is unable to reach you:

They may retry, or
The package may be held at a pick-up location, or
Returned to us if unclaimed

If returned to us due to non-collection or incorrect address, additional shipping fees may apply for reshipment.

7. Damaged, Missing, or Wrong Items

If your package arrives damaged or contains the wrong item:

Notify us within 48 hours of delivery.
Provide clear photo/video proof for assessment.

We will arrange a replacement or resolution in line with our Refund & Return Policy.

8. International Customs & Duties

For international customers:

You are responsible for any customs duties, VAT, import taxes, or processing fees charged by your country.
These charges are not included in our product or shipping prices.